FAQ

BRAND

Can I sign up for your newsletter?

Yes. Visit Subscribe & Save to keep up with pantry launches, chef-tested recipes, and new drops.

Can I use my Momofuku or Milk Bar gift card?

Momofuku restaurant gift cards and Milk Bar gift cards cannot be redeemed on this pantry storefront.

If you need help with a past order, use Contact and include the gift card details you are trying to use.

ORDERS

I never received my order.

Start with the shipping confirmation and tracking link from your order email.

If the package still looks stalled or missing, visit Contact with your order number so we can help locate it.

My order arrived damaged or leaking.

We are sorry to hear that. Visit Contact with your order number and photos when possible, and we will help make it right.

What is your return policy?

We do not accept returns on food products.

If your order arrived damaged, defective, or incorrect, visit Contact and we will help resolve it.

Can I cancel my order?

In most cases, once an order has been placed, we are unable to cancel it.

If you need help urgently, reach out through Contact as soon as possible and include your order number.

CREDIT CARDS & PAYMENT

What type of payment methods do you accept?

Available payment methods are shown at checkout based on your cart and device.

Why does my credit card keep getting declined?

Declines usually come down to billing mismatches, unrecognized shipping addresses, or an order being placed from outside the supported shipping regions.

Double-check that your billing address matches your card exactly, then try again. If you still need help, visit Contact.

SHIPPING

What is your shipping policy?

Contiguous US orders over $65 ship free.

Standard shipping usually lands in 5-7 business days, while expedited shipping usually lands in 2-3 business days.

Alaska, Hawaii, APO, and other remote destinations may have different delivery timing and costs.

Do you ship internationally?

We currently support shipping within the US and Canada.

If you need help before placing an order, use Contact.

How long will it take to get my order?

Delivery timing depends on destination and shipping method, but most standard orders arrive in 5-7 business days after fulfillment.

Can I change my shipping address?

Our warehouse moves quickly, so address changes are not guaranteed once the order is placed.

If you entered the wrong address, visit Contact immediately with the correct shipping details.

PRODUCT INFO

Are the pantry items shelf stable?

Most pantry products are shelf stable before opening, but always check the individual product page and label for exact storage guidance.

Are your products vegan?

All of our products are vegan except Chili Crunch Hot Honey and the Korean BBQ Sauces.

Do your products contain MSG?

Our products contain no added MSG.

How can I find out more about ingredients or food safety?

Start with the nutrition and ingredients area on the relevant product page.

If you still need help after reviewing the product page, visit Contact.

WHOLESALE & CORPORATE ORDERS

How can I carry Momofuku products in my store?

Use Contact and tell us which products you want to stock, along with a little context about your business.

Do you offer discounts for large orders?

If you are planning a larger pantry order, reach out through Contact with timing, quantity, and destination details so we can point you to the right next step.